GTG77 Privacy Policy – How We Handle Your Information

1. Scope & Applicability

Gtg77 (referred to as "we", "the platform", or "gtg77") takes your privacy seriously. This Privacy Policy explains how we collect, store, use, and where necessary, share your personal information.

This policy applies to the gtg77 website, mobile application, and all digital services. By accessing the gtg77 platform, creating an account, or using our services, you are considered to have agreed to this Privacy Policy.

We comply with all applicable data protection laws and regulations in Bangladesh, and follow international best practices to ensure the highest level of data security for our users.

2. What Information We Collect

We collect various types of information necessary to provide you with a proper service. A detailed breakdown by category is provided below:

3. How We Collect Data

Gtg77 collects your information in three main ways:

Directly from you: When you create an account, submit KYC documents, contact support, or update your profile, you are providing information directly to us. This is entirely voluntary and based on your consent.

Automatically: When you use our platform, certain technical information is collected automatically. This includes your IP address, login time and date, device type, browser version, and a log of your activity on the platform.

Via third parties: Limited data may be received from payment gateways, identity verification services, and fraud prevention systems. This data is used solely for security and legal compliance purposes.

4. Purpose of Data Use

We use your information only for specific, legitimate purposes. Misuse or excessive use of data is against our policy.

• Service Operations: To create, manage, and secure your account.
• Identity Verification: For KYC verification and age confirmation.
• Payment Processing: to complete deposits and withdrawals.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Customer Support: To handle your questions, complaints, and support requests.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: For analytics to enhance the platform experience.
• Promotional Communications: To send you offers and updates, only with your consent.

5. Data Sharing Policy

Gtg77 never sells your personal information to third parties for commercial purposes. However, limited data may be shared in specific circumstances:

• Service Provider Partners: Payment gateways (bKash, Nagad, Rocket), game software providers, and identity verification services — only essential data is shared.
• Legal Authorities: As part of our legal obligations, in response to valid requests from Bangladeshi law enforcement or regulatory authorities.
• Fraud Prevention: With security partners to detect and prevent unlawful activity.
• Business Transfer: In the event of a company merger or acquisition, provided the new entity is bound by this Privacy Policy.

6. Cookies & Tracking

Gtg77 uses cookies and similar tracking technologies to keep the platform running properly. Cookies are small text files stored in your browser that help us remember your preferences and login details.

We primarily use three types of cookies:

• Essential Cookies: Essential for core platform functions — login sessions and security tokens. Without these, the service will not function properly.
• Performance Cookies: To analyse which parts of the platform are used most, helping us improve our services.
• Preference Cookies: To remember your language, theme, and other personal preferences, making your experience smoother.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of some services.

7. Data Security Measures

Gtg77 has implemented multiple layers of security to protect your information:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-factor authentication (2FA): An additional layer of security on your account.
• Firewall & DDoS Protection: Prevention of unauthorized access at the server level.
• Regular Security Audits: Periodic reviews conducted by third-party experts.
• Restricted Access: Only authorized personnel may access specific data.
• Data Backup: Regular encrypted backups are maintained.

8. Data Retention Period

We retain your information only for as long as necessary. Retention periods vary depending on the type of data:

• Account Information: For the duration your account is active, and up to 5 years after closure as required by law.
• Financial Transaction Records: A minimum of 5 years as required by law.
• KYC Documents: 5 years after verification, or as required by law.
• Login & Session Logs: Up to 1 year for security purposes.
• Support Ticket: Up to 2 years after the issue is resolved.

Once the retention period ends, data is securely deleted or anonymised so that no individual can be identified.

9. Your Rights

Every registered user on gtg77 has the following rights regarding their personal information:

• Right to Know: You can request to see what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data in certain circumstances, though legal obligations may prevent this in some cases.
• Right to Restrict Processing: You may request that the use of your data be restricted to specific purposes.
• Right to Portability: You can request a copy of your data in a machine-readable format.
• Right to Object: You may object to marketing communications or certain types of data processing.
• Right to Withdraw Consent: You may withdraw your consent at any time for data collected on the basis of consent.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

10. Privacy of Minors

Gtg77 strictly prohibits registration by anyone under the age of 18. We do not knowingly collect personal information from minors.

We follow an age verification process during registration. If we become aware that a minor's data has been collected, the account will be closed immediately and all related data will be deleted.

11. International Data Transfers

Gtg77 works with international game providers and technology partners. As a result, your data may in some cases be processed outside of Bangladesh.

For international data transfers, we ensure that:

• The recipient country maintains adequate data protection laws, or
• The recipient organisation is bound by an internationally recognised data protection agreement, and
• All transfers are conducted through encrypted channels.

We never transfer your data to any country or organization where adequate protection cannot be guaranteed.

12. Policy Updates

We may update this Privacy Policy due to business changes, new legal requirements, or technological developments. For any significant changes, we will:

• A special notice will be published on the platform.
• Registered users will be notified by email or SMS.
• We will update the "Last Updated" date at the top of this page.

Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend visiting this page regularly.

13. Contact Us

If you have any questions, concerns, or data-related requests regarding this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Available on the platform 24/7.
• Response Time: Typically within 24–48 hours.

Submit formal data protection requests by email. Please include your account details and a full description of your request.